Returns

If your return is due to an error on our part, we will give you full credit, replacement, or refund.

If the return is due to an error on your part, and the merchandise is in UNWORN re-sell able condition – WITH TAGS STILL ATTACHED, in the original packaging. You only have to pay shipping cost to have them returned. Returns are limited to 14 days past purchase date. 

NOTE: CUSTOM & CLUB ORDERS ARE NOT RETURNABLE, AS THEY ARE MADE JUST FOR YOU.

COSTS IN CASE OF CANCELATION/WITHDRAWAL
If the consumer makes use of his right of withdrawal, the costs of the return shipment will be at his expense.

If the consumer has paid an amount, the entrepreneur will refund this amount as soon as possible, but no later than within 14 days after the withdrawal. This is subject to the condition that the product has already been received back to Flying Fox or conclusive proof of complete return can be submitted.

EXCLUSION OF THE RIGHT OF WITHDRAWAL
The entrepreneur can exclude the consumer’s right of withdrawal for products as described in paragraphs a. and b. The exclusion of the right of withdrawal only applies if the entrepreneur has clearly stated this in the offer, at least in time for the conclusion of the agreement.

Exclusion of the right of withdrawal is only possible for products:

a. that have been established by the entrepreneur in accordance with the consumer’s specifications;

b. that are clearly personal in nature: this applies to all personalized leotards and own designs.

CONFORMITY AND WARRANTY
The entrepreneur ensures that the products and/or services comply with the agreement, the specifications set out in the offer, the reasonable requirements and usability and the legal provisions and/or government rules existing on the date of the conclusion of the Agreement.

Any defects or misdelivered products must be reported in writing to the entrepreneur within 14 days of delivery. Return of the products must be carried out in the original packaging and re-established.

The warranty shall not apply if:

  • The consumer has repaired and/or processed the products supplied themselves or had third parties repaired and/or edited;
  • The products supplied to abnormal conditions have been exposed or otherwise treated carelessly or are contrary to the indications of the entrepreneur and/or have been treated on the packaging.

DISPUTES
Agreements between the entrepreneur and the consumer covered by these terms and conditions apply to Belgian only. Even if the consumer is resident abroad.

 

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